Job Description

Job Summary:

We are hiring

Customer Service Representatives

for our Pune office (Kharadi location). The role involves assisting customers through calls, emails, or chat, resolving queries, and ensuring a smooth customer experience. The ideal candidate should be a

graduate with strong communication skills

and a

customer-first attitude

.

Key Responsibilities:

Handle inbound and outbound calls or chats to assist customers. Provide accurate information about company products and services. Resolve customer queries and complaints in a timely and professional manner. Maintain call logs and customer records. Follow up with customers to ensure their concerns are addressed. Meet quality and productivity targets as defined by the company. Maintain a positive, empathetic, and professional attitude toward customers.

Requirements:

Education:

Graduate in any stream (mandatory).

Location:

Must be willing to work from the Kharadi office. Excellent communication skills in English and Hindi. Basic computer knowledge (MS Office, email handling). Flexible to work in rotational shifts (if required). Freshers and experienced candidates both can apply.

Key Skills:

Strong verbal and written communication skills. Problem-solving and active listening. Patience and empathy while dealing with customers. Ability to work in a team and manage time efficiently.

Benefits:

Paid training Growth opportunities Positive and supportive work culture
Job Types: Full-time, Permanent, Fresher

Pay: ₹20,560.71 - ₹35,079.29 per month

Work Location: In person

Speak with the employer

+91 9887380087