Job Description

Job Title: EV Coordinator

Location:

Thane West

Department:

Customer Support

Employment Type:

Full-Time

About the Role:

We are seeking a proactive and detail-oriented

EV Coordinator

to manage end-to-end coordination between dealers and customers. The role requires strong communication skills, ability to multitask, and problem-solving capabilities to ensure smooth operations and a seamless customer experience.

Key Responsibilities:

Act as the

primary point of contact

between customers and dealers for EV orders. Coordinate and

assign orders to customers

based on dealer availability and requirements. Track order status, delivery timelines, and ensure timely fulfillment.

Escalate issues

or delays with dealers and customers to the relevant teams for quick resolution. Maintain accurate records of orders, assignments, and communications. Build strong relationships with dealers to improve efficiency and service quality. Provide regular updates and reports on order progress, challenges, and escalations. Ensure compliance with company policies and service-level agreements. Collaborate with internal teams to resolve complex cases.

Skills & Qualifications:

Bachelor's degree in Business Administration, Operations, or a related field (preferred). Minimum 0-1 years of experience in

coordination, customer service, or operations

(EV/Automotive sector preferred). Strong organizational skills with attention to detail. Excellent communication and interpersonal skills. Ability to

handle pressure, manage multiple tasks

, and resolve conflicts effectively.

Language proficiency (mandatory):

Hindi, Marathi, and English (spoken and written).

Key Competencies:

Customer-centric approach Problem-solving attitude Relationship management Time management and multitasking Proactive and adaptable
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

How many years of experience do you have in customer coordination / operations / dealer management? Are you fluent in the following languages? (All three are mandatory)
Hindi
Marathi
English

Have you worked in the EV / automotive sector before? What is your notice period? What are your salary expectations?
Work Location: In person

Speak with the employer

+91 8169135594