Job Description

Job Overview

The Customer Care Executive (CCE) is responsible for managing daily operational activities at the mall, ensuring timely resolution of retailer and customer issues, maintaining compliance, coordinating events, and supporting various departments to enhance customer experience and smooth mall operations.

Job Specifications Education & Qualifications

Graduate in any stream MBA preferred

Skills

Strong communication and interpersonal skills Proficient in Microsoft Office tools (Excel, Word, etc.) Strong coordination and problem-solving abilities Ability to multitask and manage various stakeholders

Experience

3-6 years of relevant experience, preferably in the

Real Estate

or

Retail

industry Prior experience in mall operations or facility management is advantageous

Age Criteria

Minimum 30 years

Key Responsibilities Retail & Customer Relations

Handle in-house retailer complaints and coordinate with relevant departments for quick resolution Act as the point of contact between mall management and retail partners Coordinate with security, MEP, housekeeping, and parking departments for seamless operations Maintain effective communication with service providers, vendors, and tenants Interact with mall patrons professionally and resolve issues efficiently

Operations Management

Assist in mall renovation coordination with the projects team Oversee fit-out works for new brand setups Conduct regular snag reports and follow-up Monitor daily operational activities and report to Sr. Operations Executive Coordinate weekly meetings with outsourced team members Ensure compliance with government regulations, contracts, and zoning ordinances

Marketing & Events

Organize events in coordination with the marketing team Support event execution for retail partners and festive occasions

Financial Support & Credit Control

Assist in tracking and collecting rent, CAM (Common Area Maintenance), utilities, and parking collections Support credit control functions by liaising with retailers for timely payments

Reporting & Documentation

Maintain records, daily reports, SOPs, inventories, and attendance registers Generate and analyze operational reports for review

Parking Management

Oversee parking operations including stilt, LG parking, and periphery area Ensure proper attendance, grooming, and conduct of parking staff Maintain parking checklists and coordinate with vendors

Working Conditions

On-site role at Kalyan location 6-day work week (as per company policy) Must be available for daily reporting and coordination with senior management
Job Type: Full-time

Pay: Up to ₹200,000.00 per year

Work Location: In person

Speak with the employer

+91 8299514798