Job Description

Job Title:

Customer Support Executive

Location:

Matunga, Mumbai

Experience:

2 - 4 years (preferred)

Salary:

?35,000 - ?40,000 per month

Working Days:

Monday to Saturday (or as per company policy)

Educational Qualification:

Bachelor's Degree in any discipline

Skills Required:

Strong communication, problem-solving, and client handling skills

Position Overview

The Customer Support Executive will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring an exceptional service experience. This role requires excellent communication skills, a customer-first mindset, and the ability to manage client interactions professionally across phone, email, and chat channels.

Key Responsibilities

Handle incoming calls, emails, and chats to resolve customer queries promptly. Provide accurate information about products, services, and company policies. Maintain positive and professional communication to ensure customer satisfaction. Escalate complex issues to senior team members or relevant departments as needed. Maintain detailed records of customer interactions and update CRM systems regularly. Follow up with customers to ensure their issues are fully resolved. Work closely with internal teams to address recurring customer concerns. Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 9920501049