Job Description

Job Title: Customer Care & Telecaller Job Summary: We are seeking a highly skilled and motivated Telecaller professional to join our team. The successful candidate will be responsible for handling incoming and outgoing customer calls, responding to WhatsApp messages, and providing exceptional customer service to our clients. Key Responsibilities: Telecaller Responsibilities: 1. Handle incoming customer calls in a professional and courteous manner. 2. Respond to customer inquiries, resolve issues, and provide product/service information. 3. Meet or exceed monthly sales targets by upselling and cross-selling products/services to customers. 5. Maintain accurate records of customer interactions, including calls, emails, and WhatsApp messages. WhatsApp Replies Responsibilities: 1. Respond to incoming WhatsApp messages from customers in a timely and professional manner. 2. Provide accurate and helpful information to customers, including product/service details, pricing, and availability. 3. Resolve customer complaints and issues via WhatsApp, escalating to senior management as necessary. 4. Maintain a high level of customer satisfaction, as measured by customer feedback and surveys. 5. Collaborate with other teams, including sales, marketing, and customer service, to ensure seamless customer experiences. Requirements: 1. Education: High school diploma or equivalent required; degree in Communications, Marketing, or related field preferred. 2. Experience: 1-2 years of experience in customer service, telemarketing, or sales; experience in WhatsApp customer service preferred. 3. Skills: - Excellent communication and interpersonal skills. - Strong problem-solving and conflict resolution skills. - Ability to work in a fast-paced environment and prioritize multiple tasks. - Proficient in WhatsApp and other messaging platforms. - Basic computer skills, including Microsoft O?ice and Google Suite. Nice to Have: 1. Language skills: Fluency in multiple languages, including Hindi, English, and regional languages. 2. Technical skills: Experience with CRM software, sales automation tools, and data analytics platforms. What We O?er: 1. Competitive salary: Depending on experience. 2. Dynamic work environment: Collaborative and supportive team environment with opportunities for professional growth and development.

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹28,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Language:

Hindi (Required) English (Required)
Work Location: In person