Job Description

Job Title:

Customer Support Executive - TU Voice (International Voice Process)

Location:

Malad

Employment Type:

Full-time

Shift:

Rotational shifts including night shifts

Working Days:

5 days a week with 2 rotational week-offs

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our team as

Customer Support Executives

for our

TU Voice Process

. This is an excellent opportunity for HSC pass candidates with minimum 6 months of experience (on paper) or graduate freshers to build a career in customer service with a leading organization.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional manner. Resolve customer queries efficiently and provide accurate information. Maintain high levels of customer satisfaction through prompt and effective support. Follow communication procedures, guidelines, and policies. Ensure timely follow-up and closure of customer requests or complaints.

Eligibility Criteria:

Education:

HSC (12th pass) with minimum 6 months of experience (on paper) OR Graduate Freshers

Experience:

0 - 1 year in a voice-based customer service role preferred

Skills Required:

Excellent verbal communication skills in English Ability to handle rotational shifts, including night shifts Good problem-solving skills and a customer-first attitude

Availability:

Immediate joiners preferred

Compensation:

Salary:

?25,950 (in-hand)

Incentives:

Performance-based incentives

Attendance Bonus:

Up to ?4,000/month

Perks & Benefits:

5-day working week Professional work environment Growth and learning opportunities in the BPO sector

Note:

This is a voice-based process and candidates must be comfortable with rotational shifts and night shifts.

Job Types: Full-time, Permanent

Pay: ?10,518.29 - ?28,814.27 per month

Benefits:

Commuter assistance Flexible schedule Health insurance Leave encashment Life insurance Provident Fund
Language:

Hindi (Preferred) English (Required)
Work Location: In person

Speak with the employer

+91 9152531901
Application Deadline: 01/08/2025