Customer Care Executive role in the Automobile Service Industry
:
Key Responsibilities
Handle customer inquiries
via phone, email, or in person regarding vehicle servicing, repairs, and maintenance
Schedule service appointments
and coordinate vehicle pick-up/drop-off
Resolve complaints and escalate issues
to service advisors or managers when needed
Maintain customer records
and update service history in CRM systems
Conduct post-service follow-up calls
to ensure customer satisfaction (e.g., 1-day and 4-day PSF calls)
Promote service offers and reminders
for free or paid maintenance
Assist in organizing promotional events
and collecting feedback
Skills Required
Strong
communication and interpersonal skills
Ability to
multitask
and manage high call volumes
Proficiency in
CRM software
and basic technical knowledge of vehicles
Problem-solving
and conflict resolution abilities
Fluency in local language and English; clear and friendly tone
Qualifications
Graduate or diploma in any discipline (MBA or BBA preferred for senior roles)
Freshers are often welcome; experience in customer service or automotive sector is a plus
Work Environment
Office-based or service center setting
May involve
rotational shifts
and weekend work
Opportunities in dealerships, service garages, and transport companies
Job Type: Full-time
Pay: ?15,482.25 - ?27,000.00 per month
Benefits:
Health insurance
Provident Fund
Experience:
Customer service: 3 years (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person