Handle customer queries via phone, email, chat,
Provide accurate, valid, and complete information by using the right methods/tools
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution
Process orders, forms, applications, and requests
Follow up to ensure resolution and customer satisfaction
Keep records of customer interactions, transactions, and feedback
Escalate unresolved issues to appropriate internal teams
Stay up to date with product knowledge and system changes
Job Type: Full-time
Pay: ?12,000.00 - ?14,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Language:
Hindi (Required)
English (Required)
Work Location: In person
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