Job Description

Job Title: Customer Care Executive

Company:

Vanaura Organics

Location:

Thrissur, Kerala

Salary:

?12,000 - ₹15,000 per month

Experience:

1-3 years

Age Limit:

Up to 30 years

Working Hours:

9 AM - 6 PM

Employment Type:

Full-time

Job Overview:

Vanaura Organics is hiring a

Customer Care Executive

to handle customer inquiries, resolve concerns, and ensure excellent service. The ideal candidate should have strong communication skills, a customer-first approach, and prior experience in handling customer support.

Key Responsibilities:

Respond to customer queries via phone, email, and chat. Provide information about products, services, and policies. Address and resolve customer complaints in a professional manner. Maintain accurate records of customer interactions and feedback. Coordinate with internal teams to ensure smooth customer service operations. Follow up with customers to ensure satisfaction and build relationships.

Requirements:

2-3 years of experience

in a customer service or call center role. Strong verbal and written

communication skills in English, Hindi

and

Malayalam

. Knowledge of any other language will be an added advantage. Ability to handle customer queries and complaints efficiently. Basic computer knowledge and experience with CRM software is a plus. A positive attitude and problem-solving mindset.

How to Apply:

Interested candidates can apply through Indeed with resume

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement * Provident Fund