The Customer Care Executive is responsible for handling customer inquiries, resolving issues, and providing exceptional service across phone, email, chat, and other communication channels. The role ensures customer satisfaction by delivering timely, accurate, and professional support while maintaining company standards.
Key Responsibilities
Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner.
Provide accurate information about products, services, policies, and procedures.
Resolve customer complaints and issues by coordinating with internal departments when necessary.
Maintain customer records, log interactions, and update CRM systems as required.
Follow communication scripts, service guidelines, and quality standards.
Escalate complex issues to the appropriate team or supervisor when needed.
Ensure high levels of customer satisfaction through excellent service delivery.
Process orders, refunds, service requests, and account updates.
Participate in training programs to stay updated on new products and service protocols.
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
Qualifications & Experience
Bachelor's degree (preferred).
0-3 years of experience in customer service or call center environment.
Strong verbal and written communication skills.
Good listening skills and problem-solving abilities.
Familiarity with CRM software and customer service tools (preferred).
Ability to handle stressful situations and work in a fast-paced environment.
Positive attitude, patience, and professionalism.
Key Competencies
Customer-centric approach
Active listening
Communication skills
Conflict resolution
Multitasking ability
Teamwork
Attention to detail
Job Type: Full-time
Pay: ?18,000.00 - ?25,000.00 per month
Work Location: In person
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