Provide accurate and timely information to customers via calls, emails, or chat, addressing their questions and concerns.
Efficiently resolve customer issues and complaints to ensure satisfaction while maintaining professionalism.
Keep detailed records of customer interactions, feedback, and actions taken in a CRM system or database.
Suggest products or services that align with customer needs, boosting revenue while maintaining customer focus.
Foster strong relationships with customers to enhance loyalty and retention by providing personalized service.
Follow company policies, guidelines, and scripts to maintain consistency and compliance in customer interactions.
Share customer feedback and suggestions with relevant teams to improve products, services, and processes.
Meet performance targets such as response time, resolution time, and customer satisfaction scores.
Escalate complex issues to higher authorities or specialized teams when required, ensuring prompt resolution.
Stay updated on products, services, and industry trends to provide accurate and relevant information to customers.
Other Benifits
Proving Company accommodation
Canteen facility available.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Health insurance
Education:
Bachelor's (Preferred)
Experience:
Customer service: 2 years (Preferred)
Work Location: In person
Application Deadline: 20/07/2025
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