Job Description

Job Title:

Customer Care Executive

Location:

Trivandrum

Employment Type:

Full-time

Job Summary

We are looking for a courteous, proactive, and well-spoken

Customer Care Executive

to manage incoming calls, enquiries, and client communication. The role is the first point of contact for our organisation and plays a crucial role in creating a positive and trustworthy experience for clients.

Key Responsibilities: Call & Enquiry Management

Attend incoming phone calls professionally and respond to customer enquiries clearly and accurately Handle WhatsApp, email, and online enquiries on time Provide information about services, fees, appointments, and procedures Route calls to the appropriate department or professional when required

Customer Interaction

Greet clients politely and address their concerns with empathy and patience Maintain a calm and supportive tone, especially when dealing with distressed or confused callers Follow up on enquiries, missed calls, and pending client requests

Appointment & Record Management

Schedule, confirm, reschedule, and cancel appointments as per protocol Maintain accurate records of calls, enquiries, and follow-ups Update client details in CRM / appointment software

Coordination & Support

Coordinate with therapists, clinicians, and internal teams to ensure smooth client flow Inform clients about policies, consent procedures, and service guidelines Support front office and administrative operations when required

Required Skills & QualificationsEducation

Minimum: Plus Two / Diploma / Graduation (preferred)

Skills

Excellent communication skills (spoken and written) Fluency in Malayalam and English (additional languages are an advantage) Strong listening skills and emotional intelligence Basic computer knowledge (MS Office, email, CRM, appointment software) Ability to multitask and manage high call volumes

Experience

1-3 years of experience in customer care, front office, call centre, clinic, or service industry preferred Freshers with strong communication skills may also apply

Personal Attributes

Polite, patient, and professional demeanour High sense of responsibility and confidentiality Problem-solving mindset Team player with a service-oriented attitude

Working Hours

[Specify shift timings / rotational shifts if applicable]

Salary & Benefits

Salary: [As per industry standards / Experience based] Performance incentives Training and career growth opportunities
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Flexible schedule Leave encashment
Work Location: In person