Job Description

Company:

SoftMind Wellness Private Limited

Location:

Kochi, Kerala (On-site)

Employment Type:

Full-Time

Female Candidates Only

Key Responsibilities:

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Client Communication

- Handle inquiries via calls, emails, and WhatsApp professionally.
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Appointment Scheduling

- Book, confirm, and follow up on client appointments.
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Lead Generation & Follow-Ups

- Engage with potential clients and ensure proper follow-ups.
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Customer Assistance

- Provide details on therapy sessions, fees, and psychologist availability.
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Maintain Records

- Update client interactions and appointment status in the system.
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Feedback & Support

- Collect feedback and address customer concerns promptly.
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Coordination with Teams

- Work closely with psychologists and administrative staff.

Requirements:

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Education:

Minimum

12th pass / Bachelor's degree preferred

.
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Experience:

1+ year

in telecalling, customer service, or healthcare support (preferred).
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Languages:

Fluency in

English and Malayalam

(additional languages are a plus).
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Skills:

Strong

communication, persuasion, and interpersonal skills

.
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Tech-Savvy:

Basic knowledge of

MS Office, CRM tools, and call-handling software

.
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Professionalism:

Positive attitude, patience, and ability to handle customer queries calmly.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person