Job Description

Job Title: Customer Care Executive

Company: Lord Krishna Builders

Location: Thrissur, Kerala

Job Type: Full-time

CANDIDATES FROM THRISSUR, KERALA ARE ONLY PREFERRED

As a Customer Care Executive at Lord Krishna Builders, you will be responsible for delivering outstanding customer service and support to our clients. The ideal candidate is a graduate with at least 2 to 3 years of experience in customer care or a related field.

Customer Care Executive - (Minimum 2 Years Experience)

Key Responsibilities

1. Customer Care & Communication

Provide prompt and professional support to customers through phone, email, and in-person interactions. Give regular updates to customers regarding service progress, timelines, and pending requirements. Handle customer inquiries, concerns, and escalations with a solution-oriented approach.

2. Payment Follow-up

Follow up with customers for pending or upcoming payments. Ensure payment reminders are communicated clearly and on time. Coordinate with the accounts team for payment confirmation and records.

3. Coordination with Company Departments

Discuss client requirements with relevant internal teams to ensure proper understanding and execution. Track status of customer requests and follow up with departments until completion.

4. Loan Processing Support

Assist customers with loan-related enquiries and documentation. Coordinate with financial institutions for loan follow-up until approval or completion.

5. Documentation Handling

Collect all necessary documents from customers as per company requirements. Verify accuracy and completeness of submitted documents. Maintain proper documentation records both digitally and physically.

6. Testimonial & Feedback Collection

Collect customer testimonials after service completion. Encourage customers to provide honest feedback to help improve service quality.

7. Enquiry Management & Additional Works

Handle new enquiries and gather required information at each project/service stage. Identify additional customer needs and pass them to relevant departments.

Experience

Minimum 2 years of experience in customer care, client servicing, or a related field.

Skills Required

Excellent communication and interpersonal skills Strong follow-up and coordination abilities Basic knowledge of loan processes (preferred) Good documentation and organizational skills Ability to handle multiple tasks and customer requests efficiently
Interested candidates meeting the above criteria are invited to submit their resume to admin@lordkrishnabuilders.com. Please include "Application for Customer Care Executive Position" in the subject line of the email.

Contact Information:

For inquiries, please contact us at +91 94468 00000.

Job Type: Full-time

Pay: Up to ?22,000.00 per month

Experience:

total work: 2 years (Preferred)
Work Location: In person