Job Description

We are looking for a proactive and customer-focused Customer Care Executive to manage online customer interactions, follow-ups, and after-sales support. The ideal candidate will have excellent communication skills, the ability to handle customer concerns with patience and professionalism, and a strong commitment to ensuring customer satisfaction.

Key Responsibilities

Handle customer queries through phone calls, emails, WhatsApp, and online platforms. Provide timely follow-up on pending customer requests and orders. Manage after-sales support, including issue resolution and customer feedback collection. Maintain accurate customer records and update CRM systems. Coordinate with internal teams (sales, production, logistics) to ensure smooth order execution. Identify customer needs and provide appropriate solutions. Ensure high levels of customer satisfaction and build long-term relationships. Prepare daily/weekly customer interaction reports.
Required Skills & Qualifications

Female candidates preferred. 1-3 years of experience in customer care or customer support (online/telephonic). Excellent verbal and written communication skills in English. Proactive, confident, and customer-oriented. Ability to handle customer issues calmly and professionally. Spoken Hindi is an added advantage. Experience with CRM tools (Zoho CRM or similar) is desirable. Basic computer skills (MS Office, Email, WhatsApp Business, etc.).
Personal Attributes

Empathetic, patient, and good listener. Strong problem-solving skills. Organized and able to multitask. Positive attitude and team player.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹23,802.71 per month

Education:

Bachelor's (Preferred)
Experience:

Customer relationship management: 2 years (Preferred)
Work Location: In person