Job Description

Job Title: Customer Care Executive

Location:

Kochi

Experience Required:

Minimum 1 year

Salary:

18000

Employment Type:

Full-time

Job Summary

We are looking for a skilled and customer-focused

Customer Care Executive

to join our team. The ideal candidate must have at least

1 year of experience

in customer service and possess

excellent communication skills

. You will be responsible for handling customer queries, providing timely solutions, and ensuring a positive customer experience.

Key Responsibilities

Handle inbound and outbound customer calls in a professional manner Resolve customer queries, issues, and complaints efficiently Provide accurate information about products/services Maintain customer records and update the CRM system Follow up with customers to ensure satisfaction Coordinate with internal departments to resolve customer concerns Achieve customer service targets and KPIs Maintain a polite, positive, and professional attitude at all times

Required Qualifications & Skills

Minimum

1 year of experience

as a Customer Care Executive or in a similar role

Good communication skills

(English, Malayalam/Hindi as applicable) Strong problem-solving ability Ability to handle customers patiently and professionally Basic computer knowledge and familiarity with CRM tools Ability to work in a fast-paced environment
Job Type: Full-time

Pay: ₹18,000.00 per month