Job Description

Customer Care Executive - Premium Italian Designer Leather Furniture Brand (Mingler)

Location: Kochi, Kerala

Brand: Mingler - Premium Italian Designer Leather Furniture

Are you passionate about delivering outstanding customer experiences?

Mingler, a premium Italian designer leather furniture brand, is looking for a Customer Care Executive for our Kochi office

Key Responsibilities

Handle inbound and outbound customer calls, WhatsApp & email enquiries

Provide product information on premium leather sofas, recliners and interior solutions

Coordinate with showroom, sales and service teams to ensure smooth customer experience

Track customer complaints/requests and ensure timely resolution

Maintain customer records, feedback and follow-up updates

Support customer communication during offers, new arrivals and events

Desired Profile

Graduate in any discipline

1-3 years of experience in customer care / front office / tele-calling (furniture, retail, interiors or premium brands preferred)

Excellent communication skills in English & Malayalam (Hindi/Tamil added advantage)

Pleasant personality, customer-focused attitude and strong follow-up skills

Basic computer knowledge (MS Office, WhatsApp Business, Email, CRM entry)

What We Offer

Opportunity to work with a premium Italian designer leather furniture brand

Attractive salary and performance-based incentives

Professional and growth-oriented work environment

How to Apply

Interested candidates can share their updated CV to:Are you passionate about luxury furniture and delivering top-notch customer service? Join our team and be part of a prestigious Italian designer"s leather furniture brand!

Key Responsibilities:

? Handle customer inquiries via phone, email, and chat

? Assist customers with product details, orders, and after-sales service

? Maintain excellent customer relationships

? Coordinate with internal teams for smooth order processing and issue resolution

Requirements:

Education: Bachelor's degree Experience: 1-3 years in customer service, preferably in luxury furniture or retail Skills: Excellent communication, problem-solving abilities, and a customer-first approach
Need Female Candidate

Freshers can also apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person