The Customer Care Executive is responsible for delivering excellent customer service by handling inquiries, resolving issues, and providing information about products and services. The role requires strong communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently.
Key Responsibilities
Handle inbound and outbound calls, emails, and chat support.
Assist customers with product or service inquiries, complaints, and requests.
Maintain accurate records of customer interactions and transactions.
Resolve customer issues promptly and escalate complex problems to the appropriate team.
Provide product knowledge and guidance to customers.
Follow up with customers to ensure their concerns are fully resolved.
Achieve individual and team performance targets (TAT, CSAT, SLA).
Maintain a polite, professional, and positive attitude at all times.
Collaborate with internal departments to improve customer experience.
Update customer information in the CRM system and ensure data accuracy.
Skills & Qualifications
Education:
High school diploma / Bachelor's degree preferred.
Experience:
0-2 years in customer service, call center, or related field.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Ability to work in a fast-paced and team-oriented environment.
Basic computer skills and familiarity with CRM tools.
Ability to remain calm and professional under pressure.
Job Type: Full-time
Pay: ?23,000.00 - ?27,000.00 per month
Work Location: In person
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