Job Description

Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required

Greet customers warmly and ascertain problem or reason for calling.

Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.

Maintain the tracker for enquiry follow up.

Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
.Provide Information about new schemes and promotions to existing customers and well-wishers.

Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.

Maintain high customer satisfaction pre & post sales.

Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency.

Confirm and ensure the complaints with invoice . Coordinate the complaints to manufacturer, if manufacture is not attending the complaint, provide our own service If replacement or compensation

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Education:

Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person