Job Description

Company: Linen Trail (Fashion E-commerce Brand) | LinenTrail.com

Location: Ayyanthole, Thrissur

Gender : Male staff preferred

Requirement : Located within 10km to Ayyanthole, Thrissur

Responsibilities:

Provide exceptional customer support through channels such as Phone, WhatsApp, Email, and chat. Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner. Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.
Monitor and track shipments, providing customers with up-to-date information on their order status.
Assist in resolving any shipping or delivery issues in coordination with the logistics team.

Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback. Work closely with other team members to ensure a seamless customer experience.

Required Skills and Qualities:

Multilingual Skills:

Must be fluent in Hindi and English.
Knowledge of Tamil and Telugu is highly desirable.

Communication Skills:

Written Communication: Ability to articulate thoughts clearly and professionally in emails and written messages.
Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages.

Listening Skills:

Must actively listen to understand customer issues and respond appropriately.

Technical Proficiency:

Familiarity with WhatsApp, email platforms, and other related communication tools.
Basic understanding of CRM systems would be a plus.

Problem-Solving Abilities:

Ability to identify, assess, and resolve customer issues promptly and effectively.

Mature and Calm Personality:

Must remain composed under pressure and demonstrate empathy and patience with customers.
Should display a positive attitude and a commitment to excellent customer service.

Teamwork:

Ability to work well in a collaborative environment and coordinate with other departments as needed.

Understanding of Linen Trail's Products:

Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.

Experience:

Previous customer support or related experience preferred, but not mandatory.

Education:

A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.

Qualifications:

Strong communication skills, both written and verbal. Ability to multi-task and prioritize effectively. Excellent problem-solving and interpersonal skills. Previous experience in customer service, sales, or e-commerce is a plus. Ability to work in a fast-paced environment and handle stressful situations. Strong computer skills and proficient in using WhatsApp, email, and Microsoft Office. Ability to work flexible hours, including weekends and holidays if necessary.
If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this position.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Required)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

Hindi (Required) English (Required)
Work Location: In person