Job Description

We are seeking a proactive and empathetic Customer Care Executive to join our team. You will be the first point of contact for our customers, ensuring their queries are resolved efficiently and professionally. Your role is vital in maintaining customer satisfaction and building long-term relationships.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat Resolve complaints and provide appropriate solutions promptly Maintain accurate records of customer interactions Guide customers through product features and usage Coordinate with internal teams to ensure smooth service delivery Follow up to ensure resolution and customer satisfaction Promote company products and services when appropriate

Required Skills

Excellent verbal and written communication Strong problem-solving and conflict resolution abilities Ability to multitask and manage time effectively Empathy, patience, and a customer-first attitude Familiarity with CRM systems and support tools

Qualifications

Minimum 12th pass; graduate preferred 1+ years of experience in customer service (preferred) Proficiency in English and [other regional languages if applicable] Comfortable with rotational shifts and weekend availability
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?25,000.00 per month

Language:

* Hindi (Preferred)