Job Description

Job Overview:

We are looking for a

Customer Care Support Executive

who will be the first point of contact for customers, providing timely and effective assistance, and ensuring a seamless customer experience. The ideal candidate should be empathetic, tech-savvy, and solution-oriented. The ideal candidate must demonstrate excellent communication skills in English and show a strong willingness to

relocate

to one of our branch offices in

Pune

or

Dubai

.

Key Responsibilities:

Respond to customer queries via phone, email, chat, or social media Provide accurate, valid, and complete information by using the right tools and resources Resolve product or service-related issues promptly and professionally Maintain customer interaction records and follow up for resolution Ensure high levels of customer satisfaction through quality support Escalate unresolved issues to appropriate departments Work with internal teams (technical/support/sales) to provide end-to-end assistance Adhere to support protocols, SLAs, and company standards

Required Skills & Qualifications:

Proven customer support experience (1-3 years preferred) Strong communication and interpersonal skills Tech-savvy with the ability to understand and explain software or product-related queries Ability to multitask, prioritize, and manage time effectively Problem-solving attitude and attention to detail Flexibility to work in shifts if required English Fluency is mandatory Willingness to relocate to Pune or Dubai as per company requirement

Preferred Skills:

Fluency in English

Benefits:

Competitive salary and incentives Learning and growth opportunities Supportive and collaborative team environment
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?35,000.00 per month

Ability to commute/relocate:

Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person