Job Description

Role Summary:

To efficiently manage and ensure the timely delivery and service of products while upholding high standards of customer satisfaction, complaint resolution, and service quality.

Key Responsibilities:

Greet and assist walk-in customers with professionalism and courtesy.

Conduct initial level examination and diagnosis of customer complaints.

Enter service details into the POS system and generate job sheets accurately.

Handle and resolve customer complaints promptly and effectively.

Maintain and manage spare parts inventory to ensure availability and accuracy.

Coordinate the transfer of products from Head Office to respective brand counters or locations.

Assist the Customer Relations Executive (CRE) in building and maintaining a comprehensive customer database.

Qualifications & Skills:

Minimum Qualification: Graduate or Diploma in any discipline

Experience: 1-3 years in customer service or front desk (preferably in retail or electronics/service sector)

Excellent communication and interpersonal skills
Ability to multitask and stay organized under pressure

Strong problem-solving and customer-handling skills

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift
Work Location: In person