Job Description

We are looking for a dedicated and customer-focused

Customer Care Executive

with at least 1 year of experience in telecalling or customer service to handle consumer electronics complaints. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for ensuring customer satisfaction.

Responsibilities:

Respond promptly to customer complaints related to consumer electronics via phone, email, or chat. Analyze and resolve customer issues, ensuring minimal disruption and a positive resolution. Provide basic troubleshooting support for electronic products and escalate complex issues to the technical team if necessary. Maintain accurate records of customer complaints, resolutions, and follow-ups in the CRM system. Maintain a professional and positive attitude in all interactions. Follow up on unresolved issues and ensure timely escalation to the relevant teams.

Requirements:

Minimum 1 year of experience in customer service, preferably in the consumer electronics industry. Ability to handle challenging situations with professionalism and patience. Familiarity with CRM systems and customer support tools. Strong communication and interpersonal skills. Ability to multitask and work efficiently under pressure. Bachelor's degree or equivalent (preferred).

Location:

Calicut

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person