Job Description

Job Title:

Senior Customer Care Executive (Sr. CCE)/CCE

Location:

Kalpetta and Sulthan Batheri

Department:

Sales & Operations

Reporting to:

Branch Manager / ABM

Key Responsibilities:

Handle

Gold Loan transactions

, renewals, releases, and customer service at the counter. Achieve assigned targets in

Insurance, NCD, and SD

product sales. Maintain proper

documentation, KYC, and system entries

as per company policy. Ensure

accurate appraisal and safe custody of gold ornaments.

Generate leads through walk-ins, referrals, and local contacts. Assist the ABM/BM in daily reports, cash balancing, and vault maintenance. Maintain

branch hygiene, discipline, and customer relationship management.

Required Qualifications & Skills:

Graduate with 2-3 years of experience in

NBFC/Gold Loan/Banking sector.

Good communication, sales aptitude, and customer service orientation. Basic computer knowledge (Excel, Email, CRM systems). Willingness to take responsibility and achieve sales targets.

Salary:

As per company norms + Monthly incentives.

Job Types: Full-time, Permanent

Pay: ₹15,500.00 - ₹22,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 8606394422