Job Description

Job Title: Customer Support Executive

Location: Bangalore (

HSR Layout)

Employment Type:

Full-Time

Department:

Customer Support

Reports To:

Customer Support Manager / Team Lead

Job Summary

We are seeking a proactive and customer-focused

Customer Support Executive

to assist our customers by providing timely, accurate, and effective support across phone, email, chat, and other communication channels. The ideal candidate will resolve queries, ensure customer satisfaction, and contribute to improving our overall support operations.

Key Responsibilities

Respond to customer inquiries via phone, email, live chat, or ticketing systems. Resolve customer issues efficiently while maintaining a high level of customer satisfaction. Identify customers' needs and provide appropriate solutions or alternatives. Document all customer interactions and maintain records in the CRM system. Escalate complex issues to the appropriate internal teams when needed. Follow up with customers to ensure their concerns have been fully resolved. Stay updated on product knowledge, company policies, and support processes. Provide feedback to management regarding recurring issues or improvement areas. Contribute to team goals for response time, resolution time, and customer satisfaction scores.

Required Skills & Qualifications

Bachelor's degree (preferred but not mandatory). Proven experience in customer service or a similar role (freshers may apply if applicable). Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to multitask, prioritize, and manage time effectively. Familiarity with customer support software (CRM, helpdesk tools) is an advantage. Patience, empathy, and a positive attitude toward customers.

Preferred Skills (Optional)

Experience with tools like Zendesk, Freshdesk, or Salesforce. Knowledge of the company's industry or products. Ability to handle high-pressure situations calmly. Multi-language support capabilities.

Work Environment & Benefits

Competitive salary and performance-based incentives. Opportunities for growth and internal promotions. Training and skill development programs. Supportive and collaborative team environment.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?35,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person