Job Description

The Customer Care Executive serves as the

first point of contact

for patients, attendants, and visitors. The role is responsible for ensuring a

positive patient experience

, handling inquiries efficiently, coordinating services across departments, and upholding Indiana Hospital's values of

care, compassion, and professionalism

.

Key Responsibilities:Front Office & Patient Interaction

Greet and assist patients and visitors courteously at reception or help desks. Handle patient registration, appointment scheduling, and queue management. Guide patients to respective departments, doctors, or diagnostic areas. Address and resolve patient queries promptly and professionally.

Communication & Coordination

Answer incoming calls, provide accurate information, and route calls appropriately. Coordinate with doctors, nurses, billing, and other departments for smooth patient service. Maintain effective communication between patients and the hospital team.

Administrative Support

Ensure accurate entry of patient data into the HIS (Hospital Information System). Handle admission and discharge formalities efficiently. Assist in billing coordination, document collection, and report delivery. Maintain confidentiality and protect patient information at all times.

Customer Relationship Management

Collect patient feedback and escalate complaints to the supervisor for resolution. Support patient satisfaction initiatives and service quality improvement programs. Ensure a welcoming environment that reflects the hospital's brand and values.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person