Job Description

The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department. Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls. Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business. Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.

Additional Responsibilities:

Verify the documents of the distributors uploaded as per the KYC policy.

Experience 2 or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage

Attributes, Skill Sets Good Communication skills, Language Proficiency English + Malayalam + any other south Indian language)

Job Types: Full-time, Permanent, Fresher

Pay: From ?15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person