Urbaine Consumer India Pvt. Ltd. (The Wellness Shop)
Location:
Indiranagar, Bangalore
Website:
www.thewellnessshop.in
Channels:
Email, Chat, Outbound Calls
Key Responsibilities:
Handle customer queries, orders, and complaints via email, chat, and calls.
Provide accurate product information and assist in purchase decisions.
Manage order tracking, returns, and exchanges.
Ensure timely issue resolution and follow-ups.
Share customer feedback to improve service quality.
Coordinate with sales and logistics teams for smooth operations.
Requirements:
2-3 years of customer service experience (e-commerce/retail preferred).
Excellent written and verbal communication.
Strong problem-solving and multitasking skills.
Proficient with CRM, chat, and email tools.
Patient, empathetic, and customer-focused.
Benefits:
Competitive salary.
Growth opportunities.
Positive and supportive work environment.
Job Type: Full-time
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
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