Job Description

Handle inbound and outbound customer calls and respond to inquiries related to vehicle sales, servicing, and maintenance. Coordinate with the service department to schedule vehicle servicing, follow-ups, and delivery updates. Manage customer complaints effectively by providing timely resolutions and escalating issues when required. Maintain and update customer records in the CRM system. Conduct post-service follow-up calls to ensure customer satisfaction. Assist in organizing customer engagement activities, feedback surveys, and loyalty programs. Ensure compliance with company standards and brand guidelines for customer interactions. Prepare and submit daily/weekly reports on customer feedback, service performance, and issue resolution. Support sales and service teams in achieving customer satisfaction targets (CSI/NPS).

Key Skills and Competencies:

Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Customer-oriented attitude with a passion for delivering high-quality service. Proficiency in MS Office and CRM software. Ability to multitask and work under pressure. Knowledge of automobile products, services, and basic technical terms (preferred).

Qualifications and Experience:

Bachelor's degree in any discipline (Business Administration, Marketing, or related field preferred). 1-3 years of experience in customer service, preferably in the automobile industry or dealership environment. Fluency in English and local language.
Job Types: Full-time, Permanent

Pay: ₹12,231.93 - ₹26,800.96 per month

Benefits:

Paid sick time Provident Fund
Work Location: In person