Customer Care Executive

Year    KA, IN, India

Job Description

Build strong relationships with drivers to promote retention and loyalty. Act as the main point of contact for drivers to resolve operational, payment, or behavioral issues. Track driver attendance, trip performance, and daily productivity. Counsel underperforming drivers and motivate top performers. Address and resolve driver grievances related to payouts, shift schedules, or vehicle issues promptly. Coordinate with other departments (HR, Finance, Operations) for smooth resolution. Organize driver engagement activities, meetings, and feedback sessions. Reduce driver attrition through proactive support and regular communication. Ensure driver availability as per fleet requirements. Monitor adherence to shift timings, trip discipline, and service quality.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,600.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person

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Job Detail

  • Job Id
    JD4511152
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KA, IN, India
  • Education
    Not mentioned
  • Experience
    Year