Job Description

Process: Health care

Required skills and qualifications:

Strong written and verbal communication skills with neutral Indian Accent. Ability to communicate calmly and diplomatically with patients & co-workers. Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool. Proficient in customer service Active listening and comprehension skills Strong customer service skills. Ability to build positive relationships with patients. Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.
Typical duties and responsibilities:

Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region. Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language. (Telugu, Tamil, Guajarati, Marathi, Assamese, Bengali) Exceptional phone manner Patient centric and Excellent interpersonal and communication skills Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly. Be a self-starter with attention to detail. Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual. Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm) 100% documentation Quality & AHT to be maintained as per process requirement Always be updated with the Process knowledge & daily updates Should take initiatives & be flexible for the changes. Employment Type: Permanent. Process: Multilingual support for a Healthcare project Educational mandate: any HSC / Graduate / Postgraduate can apply. Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM. Working days: 6 with 1 day rotational off.
Work location: Bangalore Electronic City Phase 2

Process: E Commerce (Sport materials)

Responsibilities of User Happiness Ambassador:

We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.

MY RESPONSIBILITIES:

? To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted. ? Give instant responses & find solutions for our users over Emails & Calls. ? Follow up & think out of the box to deliver quality service over Emails & Calls. ? To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services. ? To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers ? To prepare key reports to stakeholders to help derive better actions on the floor for continuous improvement ? Sound Mind on Conflict Management

WHO YOU ARE?

? Very clear communication (Verbal + Written) ? You are a team player. ? You are patient and kind. ? You are self-motivated. ? Analytical skills. ? You are challenge-oriented and want to improve the process. ? You are autonomous. ? Quick problem solver, smart, and always up for challenges. ? Vital and Responsible personality. ? You are versatile and can multitask.

Job Types: Full-time, Fresher

Pay: ₹240,000.00 - ₹320,000.00 per year

Benefits:

Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person