Job Description

About The Organisation:
Connect and Heal is a Bengaluru-based health-tech company that provides end-to-end
coordinated care for employees. Founded in November 2016, CNH aims to be the first Health
Maintenance Organization in India.
We are one of the very few technology enabled, holistic health-care providers who own her
infrastructure and have meaningful influence over the delivery of care through partners. We employ
over 800 doctors and paramedics who deliver outpatient care and emergency services across 60 cities in
India. We also have a managed network of hundreds of doctors who can consult across 35+ specialties
and can converse in almost all Indian regional languages. Over the last 6 years, we have built a
preferred network of 6000+ hospitals, specialist clinics, and 3500+ diagnostic centers across India &
one of the largest on-demand Ambulance networks in the country with over 4500 ambulances and
counting.

Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts
Week-off: Rotational

About the Role
We are looking for a proactive and empathetic Customer Support Executive to join our team.
You will be the first point of contact for our customers, ensuring prompt, professional, and
effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities

? Handle inbound and outbound customer calls, emails, and chat queries.

? Provide accurate information about products/services and resolve issues within defined
SLAs.

? Escalate unresolved issues to the appropriate department and follow up until closure.

? Maintain detailed records of customer interactions in the CRM system.

? Coordinate with cross-functional teams to ensure seamless customer experience.

? Meet daily/weekly performance metrics including response time, resolution rate, and
customer satisfaction scores.
? Adhere to company policies, shift schedules, and quality standards.
Required Skills & Qualifications
? 0-3 years of experience in customer support (freshers can apply).

? Excellent verbal and written communication skills in English and Hindi.

? Strong problem-solving and listening skills.

? Ability to handle high-pressure situations and maintain professionalism.

? Familiarity with CRM software and ticketing tools is a plus.

? Willingness to work in rotational shifts and week-offs.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person