Job Description

Job Summary

Varthana is looking for an Executive- Customer Experience who will be handling customer queries through inbound /outbound calls and emails and responding to & resolving their queries, requests, and complaints. The candidate will be ensuring high standards of service levels, process adherence, and customer satisfaction while interacting with customers and the team. The incumbent will also be working on new financial innovations, MS Office, CRM, telephony, IVR, and outbound and inbound call centers.

Key Role Deliverables

? CustomerEngagement: ? HandlingCustomer interactions at inbound/outbound call center and email desk ? Resolving Customer queries, requests, and complaints by providing correct and complete information to customers within defined timelines ? Capturing correct and complete details of Customer interaction

QualityService: ? Reachingouttonon-engaged, irate, delinquent Customers on a regular/project basis ? Demonstrating high standards of customer experience by focusing on customer empathy, understanding customer needs, and expectations, and making efforts to make them aware and engaged

? Relationship Management: Building a solid relationship with the customers and with internal departments for

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?300,000.00 per month

Benefits:

Health insurance Life insurance Paid sick time Paid time off Provident Fund Work from home
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

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