Be the first point of contact for customer queries via phone, email, and chat.
Troubleshoot and resolve basic technical issues; escalate complex ones as needed.
Document issues and solutions accurately in the support system.
Manage and prioritize multiple support tickets for timely resolution.
Follow up to ensure customer satisfaction and share user insights with internal teams.
Requirements:
1-2 years in
customer or technical support (SaaS/ERP preferred)
.
Strong problem-solving and clear communication skills.
Ability to explain tech concepts in simple terms.
Quick learner, organized, and proactive.
Team-oriented with a customer-focused approach.
Preferred:
Bachelor's degree (optional).
Must have at least 1year of support experience (Female Candidates only*) Language skills: Fluent in
English, Hindi
.
Job Types: Full-time, Permanent
Pay: ?300,000.00 - ?450,000.00 per year
Benefits:
Provident Fund
Work Location: In person
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