Job Description

Group Company: HDFC Bank Limited

Designation: Virtual Care-Officer Customer Care Office Location:

Bank House -Bangalore Jayanagar

Position description: Customer Interaction & Query/Complaints Management Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) o Enquiries & transactions related to the products availed by the customer. o Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. o Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc

Job Type: Permanent

Pay: ?14,500.00 - ?24,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Application Question(s):

Are you ok for Jayanagar Bangalore Can you speak Basic English and Kannada
Education:

Bachelor's (Preferred)
Location:

Jayanagar, Bengaluru, Karnataka (Preferred)
Work Location: In person

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