Job Description

Job Title: Customer Care Executive

Department:

Customer Service

Base Location:

HSR Layout, Bangalore

About Indkal Technologies

Indkal Technologies is a leading

consumer electronics company

, operating under

Acer and Black & Decker's

trademark licensing agreements in India while also marketing its own brand,

Wobble

. With a strong

Make in India

focus, the company is expanding its portfolio to include

AI-powered TVs and smartphones

(launching in 2025).

As part of our

customer-first approach

, we are hiring

Customer Care Executives

to ensure a seamless

customer support experience

.

Role Overview

The

Customer Care Executive

will be responsible for

handling customer queries, complaints, and support requests

through multiple communication channels (

calls, emails, chats, and social media

). The role requires

strong problem-solving skills, product knowledge, and excellent communication

to deliver a superior customer experience.

Key Responsibilities

Customer Support & Query Handling

Handle

incoming customer queries

via

calls, emails, chat, and social media

.

Provide

accurate product information, troubleshooting steps, and resolution

for concerns related to

smartphones, TVs, and home appliances

.

Resolve

customer complaints efficiently

, ensuring

high first-call resolution (FCR)

.

Maintain

politeness, professionalism, and empathy

in every interaction.

Ensure

adherence to service SLAs

and maintain

quality standards

.

Technical & Warranty Support

Assist customers with

mobile device issues, software updates, and network troubleshooting

.

Guide customers on

warranty policies, service center locations, and repair procedures

.

Escalate

complex technical issues

to the relevant teams and ensure timely resolution.

Documentation & Reporting

Maintain

accurate records of customer interactions

in the CRM system.

Share

daily reports

on common queries, issues, and resolutions.

Work closely with the

Quality & Training teams

to improve service efficiency.

Qualifications & Skills

Experience:

1-3 years in

Customer Support/Call Center

, preferably in

mobility, electronics, or telecom industry

.

Languages:

Must be fluent in

English, Hindi, and at least one South Indian language

.

Technical Skills:

Experience in

CRM systems, ticketing tools, and MS Office

. Knowledge of

smartphone troubleshooting, Android/iOS basics, and customer engagement techniques

.

Soft Skills:

Excellent

communication and problem-solving

abilities. Ability to

handle irate customers and resolve issues calmly

. Strong

listening and multitasking

skills.

Work Details & Schedule

Work Timings:

9-hour shift between

9 AM - 8 PM

(Rotational shifts)

Work Days:

7 days working

(

1 rotational off per week

)

Work Mode:

Office-based

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?28,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Rotational shift
Language:

Hindi (Required) English (Required)
Work Location: In person