Handle inbound and outbound customer calls in a professional manner.
Provide accurate information, resolve queries, and ensure customer satisfaction.
Manage complaints, escalations, and delayed product/service issues with empathy and patience.
Document customer interactions and update records in the system.
Achieve performance targets such as CSAT (Customer Satisfaction Score), response rate, and quality standards.
Demonstrate excellent communication, listening, and problem-solving skills.
Work effectively in rotational shifts and collaborate with the team to meet process goals.
Eligibility:
Graduate / Undergraduate
Minimum 6 months of BPO experience (International Voice)
Excellent/Good communication skills in English
Benefits:
Cabs:
Females - Company cabs (CAS: odd hours | Gartner: one-sided cab during odd hours)
Males - Cab allowance ?180 per day / per night shift
Shifts & Offs: 5.5 days working, rotational shifts & rotational off
Job Type: Full-time
Pay: ?20,000.00 - ?35,000.00 per month
Benefits:
Provident Fund
Ability to commute/relocate:
Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer support: 1 year (Required)
Language:
Hindi (Preferred)
English (Required)
Location:
Jaipur, Rajasthan (Required)
Work Location: In person
Speak with the employer
+91 6370721310
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