Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role involves engaging with customers through various channels, addressing inquiries, and ensuring a positive experience. A strong focus on communication and problem-solving is essential for success in this position.

Duties

First Point of Contact

: Acting as the primary point of contact for all customer inquiries, including returns, refunds, and product questions. Conduct outbound calling to follow up on customer issues or feedback

Multi-Channel Support:

Providing support through various channels, including phone, email, chat, and social media.

Response Time:

Ensuring that all customer inquiries are responded to in a timely and professional manner. Analyze customer needs and provide tailored solutions to enhance satisfaction.Maintain a professional demeanor while demonstrating excellent phone etiquette.

Issue Resolution:

Resolving customer issues effectively and escalating them when necessary.

Basic Computer Skills :

Perform data entry tasks to maintain up-to-date customer records and interactions.

Coordination :

Collaborate with other departments to resolve complex issues effectively.Assist in the development of client services strategies to improve overall customer experience.

Skills

Proficient in data entry with attention to detail. Strong client services background with a focus on customer satisfaction. Bilingual or multilingual abilities are highly desirable for effective communication with diverse clientele. Experience in outbound calling and handling various customer service scenarios. Excellent office skills, including familiarity with standard office software and tools. Strong analytical skills to assess situations and provide effective solutions. Exceptional communication skills, both verbal and written, ensuring clarity and professionalism in all interactions.
Join us as a Customer Care Specialist where you can make a difference by delivering outstanding service and support to our valued customers!

Job Type: Internship
Contract length: 6 months

Pay: ?5,000.00 - ?7,000.00 per month

Benefits:

Paid time off Work from home
Language:

Hindi (Preferred) English (Required)
Work Location: Remote

Expected Start Date: 21/07/2025