This is a Customer delight Associate role at Troovy in Gurugram. The Customer delight associate will track and manage customer experience, including proactive communication through calls, surveys and WhatsApp, as well as cross-functional projects to improve customer purchase and delivery experience. The customer experience intern will also be expected to answer customer queries and tune into the customer's voice for a few days.
Eligibility & Qualifications:
Customer-first attitude, have passion to solve the customer problems, Empathy, patience, and a passion for helping others.
Politeness while talking to customers
Effective communication and interpersonal skills
Problem-solving abilities and attention to detail
Ability to work collaboratively
Interest in health and nutrition will be a great added advantage
Ability to manage multiple tasks and prioritize effectively.
Flexibility to work shifts, including weekends as per customer queries.
Key Responsibilities:
Respond and follow-up promptly to customer inquiries via phone, email, chat, and social media.
Outgoing calls to collect precise feedback and survey.
Resolve customer issues related to orders, deliveries, and product information in a timely and effective manner.
Assist customers with product recommendations, returns, and exchanges.
Maintain a deep understanding of our product offerings, including ingredients, nutritional information, and promotions.
Track everything and report on customer feedback to help identify areas for improvement.
Document customer interactions and issues in our CRM system for future reference.
Contribute to the development of SOP, FAQs, feedbacks and other customer support resources.
Participate in training and continuous learning to stay up-to-date on new products and services.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund
Work Location: In person
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