with strong communication skills to manage customer interactions and maintain accurate CRM records. The role involves handling customer queries, providing tracking updates, and responding to emails in a timely and professional manner.
Key Responsibilities:
Handle customer queries via phone, email, and other communication channels
Update and maintain customer information in the CRM system
Provide order/tracking updates to customers
Respond to customer emails promptly and professionally
Coordinate with internal teams to resolve customer issues
Ensure high levels of customer satisfaction and service quality
Required Skills & Qualifications:
Excellent verbal and written communication skills
Basic knowledge of CRM systems and MS Office
Strong interpersonal and problem-solving skills
Ability to multitask and manage time effectively
Customer-oriented attitude with attention to detail
Experience:
0-2 years of experience in customer service or a similar role (freshers may apply)
Location:
Sector 37, Gurgaon
Working Hours:
Monday - Saturday (10 am - 7 pm)
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.