Job Description

Role Overview

We are looking for a confident and customer-focused Telecaller cum Customer Care Executive to handle outbound/inbound calls, assist customers with inquiries, and provide accurate information about our products/services while ensuring a positive customer experience.

Key Responsibilities:

Make outbound calls to potential and existing customers Receive and handle inbound customer calls professionally Explain products/services clearly and resolve customer queries Follow up with customers for feedback, payments, or updates Maintain accurate records of calls and customer details Handle complaints and escalate issues when required Achieve daily/weekly call and performance targets Maintain a polite, patient, and positive attitude at all time

Required Skills & Qualifications:

Minimum qualification: 10+2 / Graduate (preferred) Good communication skills (Hindi/English) Basic computer knowledge (MS Excel, CRM, calling systems) Ability to handle customers calmly and professionally
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time
Work Location: In person