Job Description

Job Title:

Customer Support Executive

Location:

Sector -57, Gurugram

Experience:

1-3 years

Salary:

Competitive, with performance-based incentives

Employment Type:

Full-time

Job Summary

We are looking for a proactive, empathetic, and detail-oriented

Customer Support Executive

to join our growing team. In this role, you will be the first point of contact for our customers--resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels. If you're passionate about helping people, solving problems, and making a positive impact, we'd love to hear from you.

Key Responsibilities

Respond promptly and professionally to customer queries via phone, email, chat, and social media. Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions. Maintain accurate records of customer interactions, conversations, and transactions using CRM software. Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues. Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries. Assist in improving customer support processes and share customer feedback with the relevant teams. Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Required Skills & Qualifications

1-3 years of experience in a customer service or support role (preferably in IVF, healthcar). Excellent verbal and written communication skills in English [plus regional/local language if applicable]. Strong problem-solving skills and a calm, customer-first approach--even in high-pressure situations. Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and support tools. Ability to handle multiple queries at once, manage time effectively, and prioritize tasks. Basic understanding of the company's products, services, and customer journey.

Why Join Us?

Work in a collaborative and supportive environment. Be part of a customer-obsessed team that truly values your ideas. Opportunities to grow within the customer success and operations team. Performance bonuses and regular recognition programs. Health benefits, paid time off, and other employee perks.
Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 6 months

Pay: ?11,188.76 - ?29,908.67 per month

Benefits:

Paid time off Provident Fund
Work Location: In person