We are looking for a dedicated and customer-focused Customer Care Executive to handle customer queries, provide timely resolutions, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first mindset.
Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Resolve customer queries, complaints, and requests within defined timelines.
Maintain accurate customer records and update CRM systems regularly.
Provide product/service information clearly and effectively.
Coordinate with internal teams to escalate and resolve complex issues.
Follow communication guidelines and ensure high customer satisfaction.
Prepare daily/weekly reports related to customer interactions.
Identify improvement areas in customer experience and suggest solutions.
Required Skills & Qualifications:
Bachelor's degree in any discipline (preferred).
1-3 years of experience in customer service or call center operations.
Excellent verbal and written communication skills.
Strong listening, problem-solving, and interpersonal skills.
Ability to multitask and work under pressure.
Basic computer knowledge and experience with CRM tools.
Preferred Attributes:
Positive attitude and polite communication style.
Ability to handle difficult customers with patience.
Team player with strong work ethics.
Job Type: Full-time
Pay: ?11,175.00 - ?29,894.29 per month
Work Location: In person
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