Job Description

Key Responsibilities:

-Handle inbound and outbound customer interactions through calls, emails, and chat support in a courteous and efficient manner.

-Provide accurate and timely information regarding orders, returns, exchanges, payments, product details etc.

-Log and update customer information accurately in the system to maintain up-to-date records.

-Identify and escalate unresolved issues to the concerned internal or external teams, ensuring proper follow-up until resolution.

-Demonstrate multitasking ability by managing multiple communication channels and responsibilities simultaneously.

-Ensure a high level of customer satisfaction through professional communication, empathy, and effective problem-solving.

-Achieve individual and team targets related to quality, productivity, and response timelines on a daily, weekly, and monthly basis.

Required Skills and Qualifications:

-Excellent communication skills (both verbal and written) in English and Hindi.

-Strong customer handling and interpersonal skills, with the ability to remain polite and composed under -pressure.

-Basic proficiency in MS Office, email, and chat-based communication tools.

-Patience, empathy, and active listening skills to handle challenging customer interactions effectively.

-Ability to work collaboratively in a team environment and adapt to dynamic business needs.

-Prior experience in E-commerce environment will be an added advantage.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person