Were Hiring: Customer Care Executive II Female Preferred only
Location : Gurugram |
Experience: 1-3 Years |
Industry : Fashion & Lifestyle
Qualification-Graduate
About ANNY :
ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, were the go-to destination for women who dress to express themselves.
Role
:
We are looking for a Customer Care Executive to be the voice of ANNY and deliver an exceptional customer experience at every touchpoint. This role requires strong communication skills, empathy, and a problem-solving mindset to handle queries, resolve complaints, and ensure a smooth post-purchase journey for our customers.
What You'll do:
Respond promptly to customer queries via email, WhatsApp, calls, and social media DMs.
Manage order tracking, returns, exchanges, and refund processes in line with company policies.
Provide accurate product and order information to assist customers in making purchase decisions.
Record and escalate unresolved issues to the concerned departments for timely resolution.
Coordinate with logistics partners to ensure on-time deliveries and returns.
Share customer insights and feedback with the team to improve processes and product experience.
Who You Are :
Female candidate with 1 - 3 years experience in customer service, preferably in e-commerce or fashion retail.
Excellent verbal and written communication skills in English & Hindi.
Strong problem-solving ability with a customer-first approach.
Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.
Patient, empathetic, and able to handle challenging situations calmly .
Ability to thrive in a fast-paced, creative environment.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Paid time off
Work Location: In person
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