Job Description

Job Title:

Customer Service Executive - Blended Process (Voice + Chat)

Process:

Blinkit (Blended Customer Support), PhonePe, ReachMobile.

Key Responsibilities:

Handle incoming customer queries via

chat and voice calls

Resolve customer concerns with accuracy and empathy Maintain excellent communication standards with clear, polite, and professional responses Document interactions and update systems accurately Meet daily targets for response time, resolution, and customer satisfaction

Eligibility Criteria:

Education:

Graduate (any stream)

Experience:

Freshers & candidates with prior

chat or customer service experience

are welcome

Communication:

Should be confident with

Versant Level 5 communication

, good comprehension & vocabulary skills

Computer Knowledge:

Basic system handling is a must

Gender:

Both

Male and Female

can apply

Interview Mode:

Face-to-face only

Cab Facility:

Available in 2 processes

Shift Details:

For Female Candidates:

7-8 window for girls

For Male Candidates:

Rotational Shifts (24x7 with Night Shifts)

Work Days:

5 Days Working 2 Rotational Week Off

Salary:

Freshers:

23,000 - 25,000 CTC

Experienced (Chat/Customer Support):

31,000 CTC
Job Type: Full-time

Pay: ₹20,000.00 - ₹31,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

Customer Support: 1 year (Required)
Language:

Fluent English (Required)
Work Location: In person