Job Description

Location: Gurugram, India Salary: ?25,000-?30,000 PM Experience: 1-3 years

We're looking for a high-energy, empathetic, and detail-oriented

Customer Service Representative

to be the voice of our brand across all customer touchpoints. If you're someone who loves talking to people, understands the power of a great customer experience, and can juggle multiple conversations across platforms -- this role is for you!

Key Responsibilities:

Customer Communication:

a) Respond promptly and professionally to customer queries across all channels -- phone, email, chat, WhatsApp, and social media DMs.
b)Make outgoing calls to assist with orders, clarify queries, upsell products, or gather feedback.

Social Media Engagement:

a) Monitor and respond to customer messages and comments on Instagram, Facebook, and other platforms.

Sales & Upselling:

a) Identify upselling opportunities during interactions and suggest relevant products.
b) Be informed about ongoing offers and product bundles to drive conversions.

Coordination with Operations:

c) Work closely with the warehouse and operations teams to resolve order or delivery issues.
b) Follow up on return and exchange requests and keep customers informed.

Customer Feedback & Data:

a) Call customers post-purchase to collect reviews and feedback.

Product & Website Support:

a) Understand the full product range and be able to guide customers accordingly.
b) Assist with minor website updates, such as updating product details, stock status, or banners.

Requirements:

1-3 years of customer service or support experience (ecommerce experience preferred) Excellent verbal and written communication skills in English (and Hindi, if applicable) Energetic, empathetic, and a people-person Comfortable handling calls and multitasking across communication channels Basic understanding of ecommerce platforms and social media handling Familiarity with tools like Google Sheets, basic CMS or website backend (training can be provided)

Nice to Have:

Experience using CRM tools like Zoho, Freshdesk, etc. Interest in child development, parenting, or toys (if relevant to the product line) Ability to adapt messaging for different customer personas
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:

Production & Procurement Coordinator: 1 year (Required)
Work Location: In person