Job Description

Key Responsibilities:

Respond to customer inquiries via phone and chat in a professional and timely manner. Provide accurate information about products and services and resolving issues. Maintain a positive attitude while handling customer complaints and queries. Document customer interactions and feedback accurately in the system. Collaborate with team members and other departments to ensure customersatisfaction. Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores. Stay updated on product/ process knowledge and company policies.

Skills:

Good Communication skillsShould be fluent in hindi & english. Strong interpersonal skills and empathy. Flexibility to work various shifts, including evenings and weekends. Prior BPO experience will be an additional advantage.
Job Type: Full-time

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Required)
Work Location: In person