Job Description

JOB DESCRIPTION

CUSTOMER CARE EXECUTIVE

Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand

Job Summary:

The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer electronics and home appliances.

Experience Required:

2+ Years

Skills:

Customer communication, Basic technical knowledge of product, Coordination, Resolving customer complaints

Roles and Responsibilities:

Serve as the primary contact for customers to address after-sales service requests, inquiries, and complaints. Coordinate with technical teams to resolve product issues and provide updates to customers. Ensure that all customer queries are resolved in a timely and efficient manner. Record customer issues and feedback accurately to assist in service improvement. Assist in tracking and following up on service requests to ensure closure within established timelines. Maintain a high level of customer satisfaction through effective communication and empathy.

Desired Candidate Profile:

Minimum 1-2 years of experience in customer care or customer service roles (preferably in consumer electronics or home appliances). Strong communication skills and the ability to engage with customers in a professional and empathetic manner. Ability to troubleshoot and resolve basic product-related issues. Good coordination skills and the ability to work with different teams to solve customer problems. Proficiency in using customer service software and tools.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Flexible schedule
Application Question(s):

Are you available to join immediately? We are looking for female candidates preferably for this role. Only apply if applicable. The budget for this role is 2.4 LPA to 4.08 LPA based on your experience. Apply if applicable. Are you a fluent English language speaker?
Location:

Gurugram, Haryana (Required)
Work Location: In person